This Privacy Policy describes how WBHM, LLC, a limited liability company organized under the laws of the State of [STATE OF FORMATION] (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with the website located at [WEBSITE DOMAIN] and any related services, forms, and communications (collectively, the “Site”). This Privacy Policy applies to visitors, prospective sellers, and any other individual who submits information through the Site (each, a “User” or “you”).
1. Scope and Acceptance. By accessing or using the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Site or submit information through it. The Site is not directed to, and is not intended for use by, individuals under the age of eighteen (18), and the Company does not knowingly collect personal information from individuals under the age of eighteen (18).
2. Information We Collect. 2.1 Information You Provide Directly. When you submit a request for a cash offer or otherwise interact with the Site, the Company collects the categories of information described below, which may include, without limitation, the following:
- Contact information, including your name, email address, and telephone number;
- The street address of the property you are inquiring about;
- Information regarding the condition of the property, including your self-reported overall condition rating and any known issues with the roof, HVAC, foundation, plumbing, electrical, or other major systems;
- Your desired timeline for selling and the reason or motivation prompting the sale;
- The occupancy status of the property, including whether the property is owner-occupied, tenant-occupied, or vacant, and related lease information;
- Your price expectations, if provided; and
- Any other information you voluntarily submit through free-text fields, telephone calls, email, or other communications with the Company.
2.2 Information Collected Automatically. When you visit the Site, the Company and its service providers may automatically collect certain information about your device and usage of the Site, including your Internet Protocol (IP) address, browser and device type, operating system, referring and exit pages, pages viewed, the dates and times of your visits, approximate geographic location derived from your IP address, and information collected through cookies and similar tracking technologies described in Section 5 below.
2.3 Information from Other Sources. The Company may supplement the information you submit with information obtained from publicly available sources, including county assessor and property tax records, multiple listing service (MLS) data, and third-party property data aggregators, for the purpose of evaluating and valuing the property. The Company may also receive information about you from service providers, marketing partners, and other third parties as permitted by law.
3. How We Use Your Information. The Company uses the information described in Section 2 for the following purposes: (i) to evaluate the property and prepare a preliminary cash offer estimate; (ii) to contact you by telephone, text message, email, or mail regarding your inquiry; (iii) to underwrite, value, and, if applicable, negotiate and complete a purchase of the property; (iv) to operate, maintain, secure, and improve the Site; (v) to comply with applicable law, regulation, and legal process; (vi) to detect, investigate, and prevent fraud and other unlawful activity; and (vii) to send you marketing or informational communications, where permitted by law and, where required, with your consent.
4. How We Share Your Information. 4.1 Service Providers. The Company may share your information with third-party vendors and service providers who perform services on the Company’s behalf, including customer relationship management, website hosting, data analytics, telephony and text messaging platforms, title and escrow companies, and closing agents. These service providers are authorized to use your information only as necessary to provide services to the Company.
4.2 Affiliated Buyers and Referral Partners. The Company may share your information with affiliated real estate investors, franchisees, or other cash home buyers for the purpose of evaluating your property and presenting a purchase offer, where the Company is unable to make an offer directly or determines that referral may better serve your inquiry.
4.3 Legal and Safety. The Company may disclose your information where the Company believes in good faith that disclosure is necessary to (i) comply with applicable law, regulation, subpoena, or governmental request; (ii) enforce the Company’s agreements and policies; or (iii) protect the rights, property, or safety of the Company, its Users, or the public.
4.4 Business Transfers. The Company may disclose or transfer your information in connection with a merger, acquisition, reorganization, financing, or sale of all or a portion of the Company’s assets.
4.5 With Your Consent. The Company may share your information for any other purpose disclosed to you at the time of collection or with your consent. The Company does not sell personal information to unrelated third parties for their own independent marketing purposes, except as may be described in Section 9 below with respect to applicable state privacy laws.
5. Cookies and Tracking Technologies. The Site uses cookies, web beacons, and similar tracking technologies to operate and improve the Site, remember your preferences, and analyze Site traffic, including through third-party analytics providers. You may adjust your browser settings to refuse or delete cookies; however, doing so may affect the functionality of the Site. The Site does not currently respond to “Do Not Track” browser signals.
6. Telephone and Text Message Communications; Consent. By submitting your telephone number and checking the applicable consent box on the Site, you expressly consent to receive telephone calls and text messages (including SMS and MMS messages) from the Company, its affiliates, and its service providers or agents, at the telephone number you provided, including through the use of an automatic telephone dialing system and/or prerecorded or artificial voice, for purposes related to your inquiry, even if your telephone number is registered on a federal or state Do Not Call registry. Consent to receive such communications is not a condition of using the Site or of any purchase. Message and data rates may apply. You may opt out of text messages at any time by replying “STOP” to any text message received from the Company, and you may opt out of telephone calls by notifying the Company using the contact information in Section 13 below.
7. Data Retention. The Company retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to evaluate and, if applicable, complete a purchase of the property, to comply with legal, accounting, and regulatory requirements, and to resolve disputes. When personal information is no longer needed for these purposes, the Company will take reasonable steps to securely delete, destroy, or anonymize it.
8. Data Security. The Company implements reasonable administrative, technical, and physical safeguards designed to protect the information it collects from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and the Company cannot guarantee the absolute security of your information. In the event of a data breach affecting your personal information, the Company will notify affected individuals as required by applicable law.
9. Your Privacy Rights. 9.1 California Residents. If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”): (i) the right to know the categories and specific pieces of personal information the Company has collected about you; (ii) the right to request deletion of your personal information, subject to certain exceptions; (iii) the right to correct inaccurate personal information; (iv) the right to opt out of the sale or sharing of your personal information, to the extent applicable; and (v) the right to be free from unlawful discrimination for exercising any of these rights. You may submit a request to exercise these rights using the contact information in Section 13 below, and the Company will verify your request in accordance with applicable law before responding.
9.2 Other State Residents. Residents of certain other states, including but not limited to Virginia, Colorado, Connecticut, Utah, and other states that have enacted comprehensive consumer privacy laws, may have rights similar to those described in Section 9.1, including rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of certain processing activities. You may submit a request using the contact information in Section 13 below.
9.3 How to Exercise Your Rights. You may submit a request to exercise any of the rights described in this Section 9 by contacting the Company using the information in Section 13 below. The Company will respond to verifiable requests within the time period required by applicable law.
10. Children’s Privacy. The Site is not directed to individuals under the age of eighteen (18), and the Company does not knowingly collect personal information from children. If the Company becomes aware that it has collected personal information from a child without verification of parental consent, it will take reasonable steps to delete that information.
11. Third-Party Links. The Site may contain links to third-party websites that are not owned or controlled by the Company. This Privacy Policy does not apply to any third-party website, and the Company is not responsible for the privacy practices of any third party. You should review the privacy policy of any third-party website before providing information to it.
12. Changes to This Privacy Policy. The Company may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the Site after any such changes constitutes your acceptance of the revised Privacy Policy.
13. Contact Us. If you have any questions or requests regarding this Privacy Policy or the Company’s data practices, please contact WBHM, LLC at [email protected].